Customer Support

 

Customer Support

At Heart of Wellness, we are dedicated to providing the best experience for our clients. If you have any questions or need assistance, we are here to help!

Contact Us

For any inquiries, support, or feedback, feel free to reach out to our team:

  • Cheyenne Hawks: cheyenne@heartofwellness.com

  • Ashley Howard: ashley@heartofwellness.com

We aim to respond to all inquiries within 24-48 hours, Monday through Friday. Please note that response times may be slightly longer on weekends or during holidays.

Frequently Asked Questions (FAQs)

1. How can I schedule a consultation or session?

You can book a consultation or session directly through our Contact page. After you reach out to us, you’ll receive a follow-up email with further details.

2. What is your cancellation policy?

We understand that life happens! If you need to reschedule or cancel your appointment, we ask that you provide at least 24 hours' notice. Cancellations made within 24 hours of the appointment will incur a fee or the session credit may be forfeited.

3. What services do you offer?

Our wellness services range from Healthy Habits challenge, 1:1 coaching, meal prep course, elements of sobriety course, Inner Circle membership, and more. Please visit our services page for a detailed description of each offering.

4. How do I access virtual sessions?

Virtual sessions are held via Zoom. You will receive a Zoom link in your confirmation email after booking. Please ensure you have a stable internet connection and a quiet space for the session.

5. What should I prepare for my first session?

For in-person sessions, wear comfortable clothing and arrive a few minutes early. For virtual sessions, have water nearby, a journal for notes, and a quiet space free of distractions.

6. Do you offer packages or memberships?

Yes! We offer various packages that allow you to save on multiple sessions. For more information, contact us.

Response Times

  • Emails: Expect a response within 24-48 hours during regular business hours (Monday to Friday).

  • Emergencies: If you have an urgent matter, please indicate this in the subject line of your email, and we will prioritize accordingly.